Warranty Policy

 

1. Overviews

1.1  If you are a consumer, meaning that you are not buying our product(s) in the course of your business, trade or profession, you are entitled to 2-year limited warranty against manufacturing defects in materials and workmanship, starting from the date of delivery. The mentioned warranty period is valid within the European Union (Except Malta, Cyprus, United Kingdom, Switzerland). And this warranty policy only applies to purchases directly made on our online store “www.pixarbikes.com”. In case you purchased the products from your local shop, retailer, dealer, please consult them on warranty policy applicable to you.

1.2  2-year limited warranty covers electronic components (where applicable) and non-wear parts such as: motor, fork, frame, etc. Battery warranty for 1-year.

1.3  The warranty does not cover: any consumables, any non-original or unauthorized components and parts, normal wear and tear of any covered components, any damage or defects to covered components resulting from failure to follow instructions in the owner’s manual, force majeure, accident, theft, vandalism, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, incorrect assembly or installation of the product or part thereof by the user/consumer, operator error, water damage, extreme riding, stunt riding, or improper/unauthorized maintenance and services. As for battery, in addition to above, the warranty doesn’t cover damages from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage，improper storage ( under -20° or above +45°). Wear and tear components are not covered by the 1 years of warranty, but we will still offer support if needed on these components with some reasonable fee charge.

1.4  This product warranty expressly does not cover problems caused by any modification or transformation of the product, including, but not limited to the use of a third party application to change or adjust the motor control settings. It is important to know that one change can already lead to damage. In addition, if such modifications cause problems to other aspects of the bicycle, including the hardware, these specific problems are also not covered by this warranty.

1.5  This product warranty does not apply to products that are not PIXAR-branded, even if packaged or sold with stipulations like, but not limited to “ Suitable for PIXAR E-bikes” products. Non-PIXAR branded products may have the benefit of a manufacturer's warranty provided by the product manufacturer. Please see your product box and literature for details. 

1.6  Detail warranty period for most component as shown on the below table:

Product	Warranty Period
Motor	24 months
Frame	24 months
fork	24 months
Battery	12 months
Spoke	12 months
Grips	12 months
Discs	12 months
Brake Pads	12 months
Hydraulic Disc Brakes	12 months
Display Panel	12 months
Front Light	12 months
Bottom Bracket	12 months
Charging Port Cover	12 months
Controller	12 months
Torque Sensor	12 months
Sprocket	12 months
Crank	12 months
Front Hub/Wheel Hub	12 months
Rim	12 months
Belt	12 months
Freewheel	12 months
Waterproof line	12 months
Handlebar	12 months
Stem	12 months
Seat Post	12 months
Bracket Parts	12 months
Charger	12 months
Inflator	12 months
Backlight	12 months
Quick Release	12 months
Gear Plate	12 months
Reflector	12 months
Ring	12 months
Mudguards	12 months
Kickstand	12 months
Load Box	12 months
Seat	6 months
Seat Pad/saddle	6 months
Seat Tube Clamp	6 months
Pedals	6 months
Tire	6 months
Inner Tire	N/A

2.   Process

2.1   To initiate the warranty process, you must contact and inform the customer service of PIXAR. We may request you to show the proof of purchase and the most detailed description possible about the issue and photo and/or video materials if possible. Please note that before the issue is completely resolved, you should stop using the product(s) for your safety. Any injury or additional damages caused by the use of the damaged product, which the warranty process was initiated for, shall be at the risk of the consumer. 

2.2  Customer service of PIXAR will work with you on the problem with your product(s) to identify potential resolutions. Depending on your situation, possible remedies, at PIXAR choice, may be: 

2.2.1. we guide you to perform simple fixes by yourself; 

2.2.2. we lead you to one of the official service points; 

2.2.3. we transport the product(s) back to PIXAR for handling. 

2.3 Please note that you should always contact PIXAR for any warranty claim and get a prior notification and authorization from us before taking further action. Unauthorized repairs hinder our ability to review the defect and decide whether it falls under the warranty. The warranty will be void if you or third-party attempt to repair the product(s) without a prior notification and authorization from PIXAR. Any repairs of the product(s) by the third parties without authorization from us shall not be reimbursed by PIXAR.

3.   Important hint

3.1  Like any physical activity, riding a bicycle may cause minor or major injuries or discomfort and may worsen or complicate underlying medical conditions or diseases. by choosing to ride a PIXAR bike, client assumes all responsibilities and risks for all such injuries or other medical conditions.

3.2   By purchasing the product from PIXAR, consumer acknowledges that operating the bicycle has inherent risks, dangers and hazards, including, but not limited to, traffic conditions, weather conditions, road and sidewalk conditions, natural and unnatural objects and obstacles, impact or collision, and negligence of others. consumer acknowledges and agrees that limits its liability as provided in this section. consumer shall indemnify against, and shall hold harmless from all costs, expenses, and liabilities (including reasonable attorney’s fees) from any claims by client or any third party arising out of consumer’s use of the bicycle. without limiting the generality of the foregoing, except as expressly provided herein, the consumer assumes all risk and liability for any and all loss, damage, or injury including death to persons or property of the consumer or others arising out of the bicycle possession, use, operation, or care and control of the bicycle by the client including, but not limited to, all medical costs and financial and economic losses.